Returns & Refunds

Change of Mind

BRIQ Studios does not accept returns, exchanges or refunds simply because you change your mind about a purchase.

This includes circumstances where you no longer want an item, change your mind about its colour or style, or select an incorrect size.

Please review product descriptions, sizing information and your order carefully before completing your purchase.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

If a product fails to meet an applicable consumer guarantee, you may be entitled to a remedy under Australian Consumer Law. Your rights and the remedy available will depend on the nature and seriousness of the problem.

Nothing in this policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under applicable consumer protection law.

Faulty, Damaged or Incorrect Items

If you believe an item is faulty, damaged, significantly different from its description, or you received an incorrect item, please contact BRIQ Studios as soon as reasonably possible after discovering the issue.

Please include your order details, a description of the issue and, where appropriate, clear photographs showing the problem. This information helps us assess your request efficiently.

Repairs, Replacements & Refunds

Where you are entitled to a remedy under the Australian Consumer Law, the remedy may include a repair, replacement, refund or another remedy depending on the circumstances and whether the failure is major or minor.

Nothing in this policy gives BRIQ Studios a right to choose a remedy where the Australian Consumer Law gives that choice to the customer.

Making a Return Claim

Before returning an item, contact BRIQ Studios at studiobriq@gmail.com with your order details and the reason for your return request.

We will provide instructions for returning the product where a return is required. Please do not send an item to us without first contacting BRIQ Studios for return instructions.

Return Shipping Costs

Where BRIQ Studios is responsible for providing a remedy under the Australian Consumer Law, return or transportation costs will be handled in accordance with your rights under that law.

Please contact us before arranging a return so that we can provide the appropriate instructions.

Assessment

We may need to inspect a product or request reasonable information about the issue before determining the appropriate remedy.

Products that have been damaged through misuse, abnormal use or causes unrelated to a failure to meet a consumer guarantee may not qualify for a remedy under the Australian Consumer Law.

Refunds

Where a refund is required, we will process it using an appropriate payment method. The time it takes for the funds to appear in your account may depend on your bank or payment provider.