Shipping Policy

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received. Processing time is separate from the estimated delivery time shown for your selected shipping method.

Processing may take longer during collection launches, promotional periods, public holidays or other periods of high order volume. If there is a significant delay affecting your order, we will make reasonable efforts to contact you.

Delivery Estimates

Delivery timeframes are estimates and begin after your order has been processed and dispatched. They are not guaranteed delivery dates.

Delays may occur because of postal or courier disruptions, customs processing, weather, public holidays, peak delivery periods or circumstances outside the reasonable control of BRIQ Studios.

Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched. Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

If you experience an issue with your shipment, contact us at studiobriq@gmail.com with your order details.

International Orders

International shipments may be subject to customs duties, import taxes, fees or other charges imposed by the destination country.

Unless stated otherwise at checkout, these charges are not included in the BRIQ Studios product price or shipping charge and are the responsibility of the recipient. Customs requirements and charges vary between countries.

Shipping Address

Please check your delivery information carefully before completing your order. Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Lost or Damaged Deliveries

If your order arrives damaged, or you believe a shipment has been lost, please contact us as soon as reasonably possible with your order number and any relevant information or photographs.

We will review the issue and, where appropriate, work with the delivery carrier to investigate.

Consumer Rights

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable consumer protection laws.